Data Protected Privacy Assured Malaysia

Gfl2 Privacy Policy — How We Protect Your Information

This Privacy Policy explains how the gfl2 platform collects, uses, stores, and protects the personal information of Malaysian users. Please read it carefully to understand your rights and our commitment to keeping your data secure.

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Last updated: 1 January 2026

1. Information We Collect

Gfl2 collects the information necessary to provide a secure, reliable, and personalised service for Malaysian users. The types of information collected include:

Account Information

During registration, you are required to provide your full name, email address, phone number, and any information needed for identity verification. This information is used to create and manage your account on the gfl2 platform.

Device & Browser Information

Our platform automatically records technical information such as device type, operating system, browser type, IP address, time zone, and screen resolution. This data is used to optimise the user experience and detect suspicious activity.

Payment Information

To process deposits and withdrawals in Malaysian Ringgit (RM), we may collect relevant bank account or e-wallet details such as account holder name and account number required for verification. We do not store credit or debit card details directly.

Cookies & Usage Data

Gfl2 uses cookies and similar tracking technologies to record user activity, language preferences, login sessions, and platform usage patterns. This information helps us improve platform performance and deliver a better experience for every user.

2. How We Use Your Information

Information collected by gfl2 is used for the following purposes:

Account management: Securely creating, verifying, and managing user accounts.
Transaction processing: Processing deposits and withdrawals in MYR via supported local payment methods.
Platform security: Detecting and preventing fraud, money laundering, and unauthorised access to user accounts.
Customer support: Providing relevant assistance and resolving user enquiries or complaints more efficiently.
Platform improvements: Analysing usage patterns to improve platform performance, interface, and content.
Legal compliance: To meet legal obligations applicable in Malaysia, including financial reporting and anti-money laundering requirements.

Gfl2 does not use users' personal information for third-party marketing without prior user consent.

3. Cookies & Platform Tracking

The gfl2 platform uses several types of cookies to ensure smooth platform functionality:

Essential cookies: Required for core platform functions such as login session verification and account security. These cookies cannot be disabled without affecting platform functionality.
Performance cookies: Collecting information on how users interact with the platform, including pages visited and time spent. This data is used in aggregate form and does not identify individual users.
Preference cookies: Saves user settings such as language preference and display options to personalise your experience on future visits.

Users can manage cookie settings through their browser, though disabling certain cookies may affect the functionality and experience of the gfl2 platform.

4. Data Storage & Security

Gfl2 takes a layered approach to protecting users' personal information. All data transmitted between a user's device and the platform servers is secured using SSL encryption. Passwords are stored in fully encrypted format and cannot be viewed in plain text by any party.

User personal information is stored on secured servers with strict access controls. Only authorised personnel may access user data, and only for legitimate operational purposes. All access to sensitive databases is logged and continuously monitored.

Data retention periods depend on operational needs and legal obligations. Active account data is retained for as long as the account remains active. Upon account closure, data is kept for the period required under Malaysian law before being securely disposed of.

5. Sharing Information with Third Parties

Gfl2 does not sell or rent users' personal information to any third party for marketing purposes. However, information may be shared in the following circumstances:

Payment service providers: Information required to process transactions in MYR is shared with local payment service providers such as FPX and approved e-wallet providers.
Legal compliance: Information may be disclosed to the relevant authorities where required by Malaysian law or by court order.
Technical service providers: Third-party service providers that assist in platform operations may have limited access to certain data, subject to binding confidentiality agreements.

All third parties working with gfl2 are required to uphold data protection standards equivalent to our own policy.

6. User Rights & How to Contact Us

As a gfl2 platform user, you have the following rights regarding your personal information:

Right to access: You have the right to request a copy of the personal information we hold about you.
Right to rectification: If your information is inaccurate or incomplete, you have the right to request a correction by contacting our customer support team.
Right to erasure: Under certain circumstances, you may request the deletion of your personal information, subject to any legal obligations that require us to retain such data.
Right to restrict processing: You may request that we restrict the processing of your data while any dispute or investigation is ongoing.

This Privacy Policy may be updated from time to time to reflect changes in our privacy practices or legal requirements. The latest version will always be available on this page. Continued use of the platform after any changes are published will be considered acceptance of the updated terms.

To submit a privacy-related request, ask a question about this Privacy Policy, or get further assistance, please contact gfl2 customer support at: [email protected]. You may also refer to the FAQ for answers to commonly asked questions.

Questions About Your Privacy?

Contact our support team or check the FAQ section for more information. You can also log in to manage your account settings.

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